Fix payment issues, such as declined or incomplete transactions

If yous have problems paying for Google products, you might need to fix a problem with your payments profile.

Discover the issue you're experiencing below:

"Your transaction cannot exist completed"

A variety of different situations may trigger this bulletin. Try these suggestions to resolve the issue:

  • If this bulletin is followed by instructions for submitting additional data to us, please practice then. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such equally a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the best interface for your calculating device:
    • If y'all're using a desktop figurer, try the transaction using the Google product's website.
    • If y'all're using a mobile device, try using the product'due south mobile app (if an app is available).
  • If yous're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Endeavour creating a new Google business relationship if you don't already accept one and visiting the Google Store to effort the transaction again.

"Unable to complete transaction: Expired card"

Cheque to see if your payment method is upwardly to date. If it isn't, update it in the Payments heart.

"Unable to complete transaction. Delight apply some other class of payment."

Note: These steps besides utilise if you see the fault bulletin "Your payment didn't go through. Please try a dissimilar payment method or endeavour again subsequently."

Try the following:

  1. Check to run into if your payment method is up to engagement. If it isn't, update it in the Payments centre, and so try your buy again.
  2. Brand sure you have enough money in your account for the purchase.
  3. If y'all're still having issues, contact your bank to see if there'due south a problem with your account.
  4. Endeavor making the purchase again with a unlike payment method.

"Your payment was declined due to an issue with your account"

If you lot run into this message, it might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • We need a little more information to comply with Eu law (European customers only).

To fix the event, endeavour the following:

  1. Go to the Payments center.
  2. Take action on whatsoever errors or requests in the payments center.
    1. Yous might need to verify your identity before you tin can purchase annihilation through your Google Account.
  3. Make certain your proper name, address, and payment information are up to appointment.

"Unable to procedure payment: Low card balance"

Yous might not accept enough funds in your account to make the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your carte du jour was reported as stolen. You must verify the card earlier yous can utilise it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you accept multiple accounts, sign in to the business relationship with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Next to the menu that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll notice a temporary accuse on your carte statement forth with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the eight-digit code.

If you attempt to verify the payment method again:

  1. Confirm which card you lot want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than two days: Expect up to 2 days.
    • If more than 2 days: Check your card statement. You should notice a temporary charge from Google called "GOOGLE Test," with an 8-digit code.

Menu is grayed out & says "card is ineligible"

Y'all can't use this card for this buy. Try to brand the purchase once more with a dissimilar card.

If the menu you want to use isn't listed, follow the on-screen instructions to add a new menu.

Closed payments profile

Learn more about what to practise if you lot temporarily or permanently closed your payments profile.

If y'all're still having trouble, contact back up.

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